Manta Ray Night Snorkel in Kona

The crew was great, put we didn’t see any Manta Ray. The sea was rough and we floated in the cold water for about an hour. Sam the deck hand offered another trip,but NO vouchers were issued to any participants or refund. The Captain of the boat bragged on how he has the best lights out of any crew(boat) and still saw not even 1 Manta Ray! Several people got sea sick as well. Including my wife.. This was the worst part of our vacation.. Would I do it again?

Such a horrible experience! We booked from Viator and got confirmation email. Went straight to the harbor and showed them the pass. The lady refused to get us on board as she couldn’t find our reservation on her phone. She kept saying they were all booked full till Jan 2nd. We were left in a dilemma and this totally disrupted our schedule. We wasted almost four hours figuring out why this can happen and it finally turned out to be a “refund”. No solutions were given except a refund. If “refund” can help, can they “refund” our time? We only stay in the big island for two nights and this totally destroyed our expectation. Super disappointed and upset!

If you can float on your belly (and everyone floats in the ocean), this is a must for you... Captain Bill and Crew (Drew and Sam) were all great. We saw 4-5 Mantas for over 30 minutes right in our faces. There were baby tuna and needlefish as well. Thank you for the warm water rinse when we got back onto the boat. An Amazing trip for sure...

We saw 3 rays at the same time. Was interesting to watch how they interacted with us and with each other. Great trip… crew was professional and enjoyable!

Great experience the crew was very knowledgeable and nice and made everyone feel safe. Their equipment is definitely superior to the other tours, while we were in the water there were other tours snorkeling and the manta rays were swimming only under our lights and did not care about the other lights. I would definitely recommend this tour above others.

Captain and crew were so complete at instructions and were firm but still calm. Very nice crew! Very nice boat! And successful immediately on seeing manta rays 😎

Captain and crew were very helpful and knowledgeable. Definitely a once in a lifetime thing to do. Water gets cold when holding on to board after a while.

Watching the manta rays was a surreal and beautiful experience. Captain Bill was professional, knowledgeable and made it all feel seamless. The crew, Drew and Sam worked their butts off for us and we friendly and all around great. It is a trip worth doing!!

Let's start with the 2 stars of enjoyment.. the actual experience underwater was fantastic. Got to see Manta Rays up close and personal and loved every minute with my family. Was something to remember. Now let's talk about the major negative.. CUSTOMER SERVICE. I found out 2 days prior to our trip that the ages are 7 and up... yes an oversight by myself. I called the number on the website 2 days prior to let them know that I had 2 kids that were 5 and 6, and needed to take them off the trip as well as a senior( so she could stay and watch the children). I recieved no response. I then tried the messaging platform the next day and was told I could bring them but I would have to find a wet suit to fit them. I let them know that I was traveling here and had no means of finding wetsuits, could I please get a refund on those... no response. I showed up the next day for trip, and at check in asked about the refund, and was told ' sure, thats no big deal, we will make a note and let the captain know'. After the trip I gave it a few days and after seeing no refund I reached out to Viator and was told no refund as it was past the cancellation time frame, which it wasn't, just no one returned my call. I finally reached out to Dan at Manta Adventures and was told "we are no to going to refund sorry we have a wait list of over 50 people and we could have used the spots for these eligible people please do not send any more emails". BE AWARE, IF YOU BOOK, YOU ARE NOT GETTING A REFUND!!!! Also, don't expect anyone to return your messages if there is a problem. So upsetting to see Customer service ruining what would have been a good trip.

Just amazing!!!!! The mantas were extraordinary. Captain and staff were terrific! Highly recommend!!!