Ferrari & Enzo Ferrari Museums - Lamborghini Museum & Factory Tour from Bologna

I thank Mr. M. for the timely review. It had never happened but unfortunately a misunderstanding during the booking triggered a problem with the customer and despite the timeliness with which we organized, trying to clarify the misunderstandings, a solution for the tour of Mr. M. obviously we did not find the right one. feeling. Mr. M did not like the presence of three other customers in the 9-seater Mercedes van organized for the tour. Mr. M. then traveled and made all the visits to museums and factories with his son in another 9-seater Mercedes van that we made available to him within 35 minutes without compromising the timing of the scheduled visits. Mr. M., without raising any new problem, got on the new private Mercedes with his son but as soon as he left, just 5 minutes from the pick up, he was very efficient in requesting the Tour Operator to cancel the payment of the services he was enjoying. , then the second solution requires a 50% discount on the price, without telling the driver to stop the service and go back to the hotel. Our guide was in the first car and met Mr. M. at the museum entrances, but no feeling was found here either. Our guides take care of the correct management of the tour, of the tickets, of the respect of the visiting calendars, of the special needs of the customers and gladly speak with the customers and Mr. M's tour had no problems. All visits to museums are free, if there are any questions the museum's internal guides answer and help, on visits to factories there are only specialized guides from the car manufacturer. The lunch did not live up to expectations and the restaurant was not exclusive to Mr. M but we do not understand why Mr. M. arrived late at the museum entrance to spend a lot of time at the table for lunch. Unfortunately, visits to food companies (Balsamic Vinegar) and tastings have recently been banned by the government for anti-covid safety. We have already collaborated with the tour operator's Suppliers Office, verified and resolved any source, even remote misunderstanding with customers. As all the reviews we have received and which are published in all the websites that evaluate our activity attest, Mr. M. is for us alone so we thank him for participating. Thanks for your attention.