Departure & Return
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Please arrive 5 minutes before your selected start time for pickup. Your operator can coordinate exact time and location.
- Confirmation will be received at time of booking
- Infants must sit on laps
- Infant seats available
- Not recommended for travelers with back problems
- No heart problems or other serious medical conditions
- Not recommended for pregnant travelers
- Near public transportation
- Not wheelchair accessible
- Children under 5 years old are not allowed at the Bear Sanctuary
- Travelers should have a moderate physical fitness level
- This is a private tour/activity. Only your group will participate
- OPERATED BY Come & Go Logistics
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
- This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Learn more about cancellations.
- Face masks required for travelers in public areas
- Face masks required for guides in public areas
- Face masks provided for travelers
- Hand sanitizer available to travelers and staff
- Regularly sanitized high-traffic areas
- Gear/equipment sanitized between use
- Transportation vehicles regularly sanitized
- Social distancing enforced throughout experience
- Contactless payments for gratuities and add-ons
- Guides required to regularly wash hands
- Regular temperature checks for staff
- "I would recommend the restaurant at the bottom of the castle too, it had a variety of options all cooked to a really high standard and very reasonably priced." See review