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Priority Access: Xel-Há All-Inclusive Day Trip with Transportation

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Cancun, Mexico
Priority Access: Xel-Há All-Inclusive Day Trip with Transportation
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Free Cancellation
up to 24 hours in advance
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Safety measures
icon9 to 10 hours  (Approx.)
Hotel pickup offered
iconOffered in: English and 1 more

Overview

Explore Xel-Ha Park, the Riviera Maya's stunning natural aquarium, on this all-day trip from Cancun. Relax on Xel Ha's hidden beach, swim in cenotes and lagoons, go snorkeling, and spelunk in caves. Watch out for wildlife like angelfish and iguanas. Xel-Ha is all-inclusive, so enjoy Mayan cuisine, seafood and burgers with your admission. This tour is family-friendly and includes round-trip transportation to Xel-Ha from Cancun.
  • All-inclusive day trip to Xel-Há, a natural aquarium in the Riviera Maya
  • Discover caves, cenotes, a hanging bridge and a hidden beach
  • Snorkel and swim in a turquoise-colored lagoon and spot colorful angelfish
  • Float down a river in an inner tube and jump off a cliff into the water below
  • Entrance fee, locker use, towels, snorkel gear, unlimited food and beverages included
  • Pickup and drop-off from most Cancun hotels included
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Hotel pickup and drop-off
All-you-can-eat buffet
Beverages
Access to showers, lockers and towels
Use of snorkel equipment and inner tubes
Life vests
Use of lounge chairs, hammocks and rest areas
Priority Access: You can have your admission bracelets on the bus on your way to the park.
Gratuities
Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
Souvenirs (Available to purchase)
Photos (Available to purchase)

Departure Point

Traveler pickup is offered

Departure Time

Suppliers and travelers coordinate start times within the given time periods.
7/1/2020 - 12/31/2021
Tuesday - Sunday:07:00 AM - 07:00 PM
Following morning pickup at your hotel in Cancun, travel to Xel Ha for a day of exploration and discovery. 

After a 1.5-hour scenic ride through Mexico, arrive at Xel-Ha, located on an inlet on the Riviera Maya. Pick up your all-inclusive bracelet and get to work exploring. 

Bike, ride a tram, or trek to the top of the river at Xel Ha. Review the safety instructions before jumping into an inner tube and floating past mangroves until you reach a spot where you can cliff dive. 

Stroll through the network of paved trails, where you can spot Mexico's array of wildlife like iguanas and tropical birds. Reach caves, a floating bridge, and a hidden beach. 

Apply some biodegradable sunscreen, available onsite and required to preserve the park's ecology, before diving in to the lagoon. Don the provided snorkeling equipment for views of rays and angelfish swimming around you. 

Stop at the buffet, the sit-down restaurant, or any of the park's snack bars for lunch or a quick bite. Enjoy unlimited beverages from the bar for the duration of your stay. 

At the end of your eco-adventure, you'll be returned to Cancun for drop-off at your hotel.
Itinerary
Stop At:  
Xel-Ha Park by Xcaret
Xel-Ha is considered the world’s largest natural aquarium, the park offers snorkeling among hundreds of tropical fish and more than 90 marine species that inhabit the creek. Enjoy the best marine and land activities; in Xel-Ha’s park you can enjoy lagoons, cenotes and caves, where seawater mixes with the fresh water of the world’s longest underground river system. Complimentary lifejackets, inner tubes, bicycles, access to lounge chairs, hammocks and rest areas are included. Slide down ziplines and splash into the crystal clear waters of a cenote or dive into a spectacular cove. Visit Xel-Ha’s vegetation nursery, and marvel at the mangroves and rainforest dotted with orchids. See the apiary of the Melipona bee (with a traditional Mayan harvest of honey twice a year) and learn more about the Mayan culture. New at Xel-Há this year you can have the chance to experience as world Earth Day, Birds’ Day, World Sea Turtle Day, Day of the Manatee, Purification Ceremony, Treasures of the Cove, Secrets of the Jungle. Your admission includes buffet-style breakfast, lunch and snacks (international and Mexican cuisine) with unlimited drinks and a domestic open bar and the roundtrip transportation to your hotel.
Duration: 12 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Water Activities: -Inlet Exploration, -River Swim, -Underwater Observatory, Rivel Floating, Scenic Lighthouse Fun descent, Snorkeling,
Duration: 5 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Land Activities: Scenic View, -Children Playground, -Secrets of the Jungle, -Tranditions of the Mayab, -Treasures of the Inlet, -Meet a Manatee, -Path of Consciousness, -The Land of Huh, -Jungle Train
Duration: 3 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Air Activities: Cliff of Courage, -La Quebrada, -Floating Bridge, -World Of Adventure, -Rope Swing
Duration: 2 minutes
Admission Ticket Included
Stop At:  
Xel-Há Park
Special Activities at extra cost: -Adrenalina Jetboat Ride(Duration: 10 minutes for instructions / 20 minutes for activity; Minimum age: 9 years, or minimum height of 4.5ft / 137cm) -Sea Trek®(Duration: 15 minutes for instructions / 25 minutes for activity; Minimum age: 8 years -important to try the helmet before the activity) -Snuba®(Duration: 30 minutes for instructions and equipment placement / 30 minutes for activity; Minimum age: 9 years -important to know how to swim)
Duration: 30 minutes
Admission Ticket Not Included
Stop At:  
Xel-Há Park
All-inclusive Food & Beverages at Restaurants and Bars: -Chulavista Restauran, t-La Cocina del Pueblo Restaurant, -La Terraza Restaurant, -Jardín Corona Restaurant, -Bar del Puente, -Chulavista Bar, -Jardín Corona Bar, -Bar del Pueblo
Duration: 2 hours 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
  • Important: Children must be accompanied by an adult
  • Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
  • It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
  • Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
  • Optional activities include: Swim with Dolphins, Sea Trek, Snuba, Stingray Encounter or Zip Bike.
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest and staff member.
  • The Voucher schedule is informative.
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Most travelers can participate
  • Tours and days of operation are subject to availability and changes.
  • Some activities like underground rivers have a check point for health issues
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Grupo Xcaret

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What is the policy on sanitization during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What is the social distancing policy during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What measures are being taken to ensure staff health & safety during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.

Traveler Photos

Traveler Tips


  • "We were able to negotiate those costs and that is the only way to get photos of that experience as cameras of any kind are not allowed." See review
  • "The bus ride is picking up a bunch of people including you and driving you to the park and then the same case driving you back home… bring head phones and a full battery." See review

Reviews

4.5
star-4.5
187 Reviews

Reviews by Viator travelers

Showing 1-10 of 187 reviews
star-5
Great excursion
Dena_W
, Jul 2021
We had a wonderful day! We experienced new activities and all agreed that this was by far the best excursion we went on in Mexico.
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star-1
Do not go through Viator for excursions!
Hillary_G
, Jul 2021
The park was great, however the transportation through Viator was nothing but trouble. They wouldn’t accept our tickets and had to make an “exception” to let us on with the tour bus, even though the rest of our family who got their tickets on Viator at the same just a different order number because they paid with a different card we’re able to get on quickly. In order to save time and frustration for the next days excursion, I spoke with the tour guide who was adamant that she confirmed tomorrow’s transport for us and that there would be no issues. The next day, we were also denied entry on the tour bus because our tickets weren’t on their pick up list. I will never go through this site again. We had to pay to get a taxi which was expensive and unnecessary because we were supposed to have transport included with the tickets.
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star-5
Great!!!
Pola_M
, Jun 2021
I was apprehensive to use an outside booking source different than what my hotel offered especially after I was told by a rep inside my hotel that they could not guarantee the trip or anything associated with it. However, Viator's rep. was great in helping me book, explain in detail how the excursion would go and to my surprise the day was perfect. I was super impressed on how organized the bus rides were- I felt safe and clear on the activity for the day as they explained in detail, on the bus, what to expect and where to go. Xel Ha was beautiful, food was great and drink flowing. The activities that were included in my package were snorkeling, tubing, cenote, cave, a very cool water slide and food and drinks. If you want to do other activites bring extra money because there are other activities. The only think is be prepared to start at 7am til 6pm. You can always take a taxi back, we decided to stay the day. It was fun.
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star-5
Rain or shine fun!
Terri_W
, Jun 2021
The day started in a tropical down pour. What a bummer on vacation when it rains. But once in the park, personal items secured in a lockers, from the Zip Bikes to the Dolphin experience, we have an amazing time at Xel-Ha.
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star-4
Fun!!
Kyle_M
, Jun 2021
So much fun and so much to do. The only thing is that we did not know the drive there would take over 2 hours. The bus ride is picking up a bunch of people including you and driving you to the park and then the same case driving you back home… bring head phones and a full battery. Other than that the park was so much fun lots of amazing pictures you can take and the water is beautiful!!
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star-2
No place to cool down, breakfast not good and nothing to see while snorkeling
Carla_G
, Jun 2021
Unfortunately I did not enjoy Xel-Ha . The food at the buffet was not good and there was not escape from the heat. I wish there had been areas where we could cool off. Snorkeling was also disappointing, because there was Nothing to see. There were very few fish and the water was was murky.
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star-5
Amazing honeymoon
Kaden_B
, May 2021
Absolutely beautiful. We loved the water and of course the food! We had an amazing honeymoon here! !!!
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star-5
Best Day of our Entire Trip!
Juliette_Orozco
, May 2021
We loved every second of our trip! We did dolphin swimming, cenote snuba, and a sea trek, finished off with a lazy river through the mangroves. Best day of our entire trip!!! (We spent $430 USD for the three activities, two people, worth EVERY penny)
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star-4
Great experience, will do again when masks aren’t required.
Michael_L
, May 2021
The park was absolutely gorgeous and very very clean. All of the staff were friendly and nice. My only suggestion is that they should provide disposable masks to guests at the restaurants. It was really a pain to walk to and from lockers to get our masks and then put them back each time we wanted something to eat. You put your masks in the lockers for all of the water activities since you can’t swim in them. On a hot day, walking back and forth so much for masks was just a pain. Also, “all inclusive is very enticing” but the food and drinks are only in the central area, which we weren’t near very often. Whenever we were, there was always a long line to get anything to drink...and this was after walking to and from the locker to get the masks. They would give you as many drinks as you wanted, but who wants warm beer or melted drinks? It would be nice if they had a few more drink stands located throughout the park. For how little we ate and drank, the all inclusive didn’t matter much. The air conditioned bus ride was nice, however; from Cancun it was 2 hours there and 2 hours back. Would only do this again if staying in Play Del Carmen or Tulum area. We were starving and thirsty on way back!
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star-5
Amazing day trip!
Lisa_D
, Apr 2021
Awesome awesome place!!!!! So much to do, and everyone was extremely hospitable and friendly. Gorgeous location, worth the drive from our Cancun hotel. A must see!!!
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