Alhambra, Generalife Gardens and optional Nasrid Palaces with Priority Access

I don't really know how to rate this experience because we didn't get to go on it. We are supposed to have a tour guide at 8 AM, we called because we couldn't find anybody that was our guide and they had said that they emailed us the night before to cancel but we did not get it. We got a full refund but it was still frustrating because we had showed up so early. Luckily we were able to get tickets while we were there, but they didn't include the palaces unfortunately.

My friends and I spent two weeks in Portugal and Spain, and our trip to Alhambra was by far our favorite part of the entire journey! This is 100% thanks to our tour guide George, who was extremely knowledgeable about the palace, the gardens, and the history of Granada as a whole. He told us several (true!) stories about the palace as we walked through the complex that helped us truly appreciate the history of the region and the human lives that were lived in these walls. I can't recommend this tour any more, and I'd recommend you request George if you can!

Hello, I send you this mail after buying in your internet website 6 tickets to visit la Alhambra Granada. In deed, 10 days ago we went to Granada at 11:30 to start the visit. There were a lot of people in the meeting point and we didn’t find the tour guide. We ask to many people but impossible to find amigos tour. That s why I decided to call them. Nobody answers. After 10 minutes they answer and tell me that the tour guide is inside la Alhambra with our tickets and my operator explains she has no way to contact the guide tour and no way to send us by mail our tickets…We were ready to buy new tickets to visit alone la Alhambra but we couldn’t because all the tickets were sold. So, we drove for 3 hours we lost 185 euros and didn’t visit la Alhambra with our 4 children. I sent a mail to amigos tour and they answer that they don’t want to do anything. I remind you that when I took in your site web my 6 tickets you asked me my phone number , my email … the guide tour never tryed to call us before going inside la Alhambra !!! That s why I would like you to pay us back this 185 euros . Amigos tour are robbers!!!when I read the opinions about amigos tour I am surprised you work with them!!! I hope you will be as professional as your reputation. I join a picture of our reservation.

The Alhambra was magnificent. The tour was a good introduction into its architectural and historical wonder. We covered a surprisingly large area but did not visit the palaces as this element of the tour was not included. We would definitely return for a more leisurely visit as there is so much to see and be amazed by. It was very hot but the guide paced the tour well and there were shady areas / we had a break where you could rest/get a drink. Our guide was brilliant, informative, relaxed and kind. She managed the whole tour really professionally. Her english was excellent and if I were to visit Granada again I would be thrilled to have her as my guide as her knowledge of Granada overall is exceptional.

The title "Alhambra, Generalife Gardens and Nasrid Palaces with Priority Access" is NOT CORRECT. It did NOT include the Nasrid Palaces, which is the major site that sells out weeks (usually months!) in advance. The company this is through is called Amigo Tours and they're so disorganized. The tour guide took us to the Gardens and Summer Palace, which was fine, but you should know you're not getting the "main" thing when booking this tour. I couldn't figure out how to request a partial refund through Viator OR Amigo Tours, so I'm leaving this review instead! Only book this if you are ok with the possibility of NOT getting the Nasrid Palice included in your ticket!!! Some other disorganization issues: First of all, it was extremely hard to LOCATE the tour when you arrive - you definitely want to show up early, as you will need to ask around to every guide until you find them. It's a little stressful but keep asking (there is no "Amigo Tour" sign or anything like that, you just go up to guides and ask for Amigo Tours). Next, the poor guide was not informed that we were all expecting to see the Nasrid Palaces. He didn't work for the Amigo Tours, he was outsourced by them. The tour guide was really great, and I felt bad he had to deal with all of us (around 15 different people) being upset that we didn't get the tour we were expecting. That said, I did enjoy the tour and the grounds were beautiful. Again, only book this if you're okay with possibly not seeing the Nasrid Palace.

The tour was good, and the guide knew a lot. But she spoke extremely fast, and it was difficult even for us to follow, let alone the non-English-as-a first-language people

This experience was excellent and informative. Our guide was knowledgeable and went along at a good pace.

Gabriela was very informative. I was very impressed with how she made sure to keep all 30 of us informed in two languages without missing a beat. She was a delight - charismatic, entertaining, and answered everyone’s questions.

Our tour with Jorge was very interesting and engaging. Jorge is a highly educated language professor and he was very knowledgeable about the history of the Alhambra thus he made this tour very interesting for us. He was the best tour guide and perfect for this tour of the Alhambra. I highly recommend this tour and hopefully you’ll also have Jorge as your guide.

Visiting the Alhambra and Generalife Gardens is something I've wanted to do for years and this trip was fantastic. Our Viator guide, Gabriella, was brilliant and incredibly knowledgeable. It was definitely worth booking the priority access as the Alhambra is visited by thousands of people every day, and we didn't have to queue for anything. I'd thoroughly recommend this to anyone visiting Granada.