Westminster Abbey Tour and optional visit to Houses of Parliament in London

Informative visit to Westminster Abbey, lovely guide who took time to explain everything as clearly as possible

Our Guide was excellent ! She was very knowledgeable about the History of the Abbey and it’s “occupants”

Very long, detailed tour. It’s a 3 hour tour of extensive English history while standing on hard floors. We agreed we couldn’t absorb half the information. Would prefer a tour with less history. The Houses of Parliament tour just passed us off to use recorded guide.

This is an awful tour operator- we had our train delayed and despite the fact that I tried calling texting and emailing for an hour and a half prior to our meeting time they did not return my calls or texts and refused to rebook my tour and refused to do any kind of effort to allow us to at least partially experience the tour we had paid for

We started our tour of the abby by meeting in front of gift shop which was a good place to meet. Upon arriving my wife and I along with other families were advised that although the tour is called Westminster Abbey and the Houses of Parliament Tour in London we apparently only chose the Westminster abby portion which I had actually chose both options. Our tickets stated that the tour was to be over at 13:00 hrs which meant that it was 4 hours which was both tours. The tour was supposed to start at 9:15 but we remained in front of the gift shop until 9:45 and then had to wait for the guide to get the tickets for us to go in which cut down n the tour because the guide and to move on with the other people to do the parliament tour. After starting the tour 45 mins late we were rushed when inside the abby. In the mean time the guide was knowledgeable however kept moving the tour along as quickly as she could because they had clearly started late. The guide didn’t provide any head sets so you had to move very close to hear her with all the other people inside. If I had my time back I would have paid the 25£ each for me and my wife and gained access the normal way which included audio head sets and you can take your time and actually hear and see all that should have been included in this tour. Needless to say this is thus far the only negative experience I’ve had using viator and it won’t keep me from using them as I have had tons of good tours that have exceeded our expectations in the past however this isn’t one of them. After emailing Amigo Tours there only response was “please take note that your booking is confirmed for only Westminster Abbey. Please recheck the inclusion of your tour”. I think the advertising of this tour is misleading and I would not recommend it however I do recommend going into the abby either with another group or on your own.

Richard is the most incredible tour guide unrivalled knowledge and empathy. Parliament tour was an added bonus.

Very informative tour and guide was excellent. Being part of a tour group gained us quick entry. We would have overlooked or not understood a lot of the Abbey’s contents without a guide.

I enjoy studying the Plantagenets and the Tudors. It was so exciting to see the tombs of the royals and to hear about the lives of the monarchs. It was so interesting to see the Houses of Parliament and to hear how each house functions.

We signed up for tickets for both the Abbey and Parliament buildings. At the end of the Abbey tour we were told that we were not on the list for the Parliament tour, when we had absolutely paid for it. In addition, that part of the tour was only going to be walking around the outside of the building and not inside. The tour clearly states going inside. I am going to ask for a partial refund. Very disappointing.

The guide was great, but we were looking forward to seing the parliament and Westminster. We spend almost 3 hours in the Church and 15 minutes sitting outside being told about Parliament. A Big disappoiment and must say that the description of this tour is not reflecting what happend.