City Tour of Los Angeles from Long Beach and San Pedro Cruise Terminals

Thanks for submitting your review about your recent tour with us. Having guests join our tours upon disembarkation from cruise ships can be complex as there are so many unknowns that can affect the process. We always do as much as we can to accommodate delays. I am happy it worked out this time. I have shared your review with John and he asked me to thank you for your kind words. He and I also thank you for your recommendation. We hope to have an opportunity to serve you again in the not too distant future.

Thanks for the review. It is great to read comments that contain words like "great" and "exceptionally good" !! I have shared your review with Gabriel. He asked me to thank you also. We hope to have an opportunity to serve you again.

Thanks a million for your kind words. Hope to see you fine folks soon again.

Many thanks for your kind words.

Thank your for taking the time to share your comments concerning the tour. Sorry you were disappointed although I am not certain that we merited a low rating because of the weather. We have control over the itinerary, but not the weather.

NOT CERTAIN AS TO WHY YOU POSTED THIS REVIEW TWICE. BUT, SINCE YOU DID... HERE IS OUR REPLY TWICE. Thank you for making the time and effort to provide your review. Although we have been fortunate that the vast majority of the TripAdvisor reviews of our tours are very positive, we also need to know when our guests are not satisfied. I appreciate your having included enough detail concerning your displeasure so that other TripAdvisor contributors can understand your issue. I read it fully. Hopefully, you will afford me the same courtesy of reading my input also. I presume you booked your tour with us because you saw our marketing materials and substantial number of positive reviews on this site. We are a small company with a proud history of providing services that larger companies do not. Among our unique offerings is that we often take early morning arriving cruise passengers on an 8 hour, nearly 100 mile tour of Los Angeles and get them to the airport for their late evening flights. Being small with 14 or fewer passengers gives us the option to provide that benefit. Being small, however, does put us at a disadvantage against the mega companies. Our cancellation/refund policy is an industry standard. Airlines, hotels, cruise lines, and tour operators all have their own similar restrictions. Our being small, however, does not allow the flexibility that large volume companies have. If cancelation of 4 seats on a 200 seat airplane, 60 seat tour bus, or 2 rooms in a 300 room hotel is needed, the large companies can, although seldom do, make compassionate adjustments and absorb the loss in exchange for positive “good will” or favorable TripAdvisor reviews. Cancellation of several seats on a 14 passenger bus is a very different issue. We are not heartless and without compassion. Your situation was indeed unique. But how do we select which situation deserves compassion while another does not? Do we waive the policy for a missed plane? Bad weather? Itinerary change? Over sleeping? How can we be fair to all issues? We, unfortunately need to apply it to all cancellations uniformly. It is somewhat like the David and Goliath story, but in this situation, David loses and is pummeled with a negative review which, for some reason, was actually published twice to add insult to injury. I do not expect my explanation make you like our policy. As a matter of fact, I do not like it either. But unfortunately it is a necessary evil if we are to continue providing our services. Hopefully, you understand our plight. Thanks again for your input.

Thanks for sharing your input. Curious about your "started about 20 minutes late" comment. We do pick-up guests from local hotels, hopefully the delay was due to our having to had to wait for someone along the way. With respect to the commentary, we try to adjust our comments to fit with guest's interests. That said, however, we also try to not let that interfere with the "business" of showing off the attractions along the way. Thank you for letting us know we may have misjudged this time. Thanks again for sharing your input.

Thanks for sharing your input. Curious as to which site(s) were missed. It is unusual for us to receive comments that say that. We appreciate your having joined us on the tour but, again, are curious as to what was missed.

Thanks for your kind words. I have shared them with John. Glad to know you enjoyed the tour.