ATV Adventure Tour in Los Cabos

Staff was nice, rude was mostly fun but the equipment and condition was sub-standard. We were delayed 45 minutes because out vehicle’s back wheel came completely off while driving due to loose lug nuts. The company was kind enough to bring out a replacement ATV and it was definitely an upgraded model, so that was fun. Also, they were unable to properly accommodate my son and another guest with the correct sized helmet (not enough large sizes). We did not receive a bandana as we were told we would get and we were not informed in advance that an $850 credit card hold was required if we declined the $45 accident policy. The company would not provide me any paperwork stipulating the terms of the $850 hold so I will have limited recourse should any problems arise from the wheel incident noted above. I was told by staff this was not our fault but “words” mean very little in such disputes. I asked a manager for documentation that the incident was in fact bout our fault or our responsibility for repairs but I was politely told they don’t have such paperwork to offer guests; so all I can do now is wait and see. Had I canceled the trip because I refused the $850 hold, I would have forfeited the $450 we paid for the activity so we were coerced into accepting a poorly constructed agreement/activity. And of course they don’t allow phones or cameras during the ride so I was unable to document the extent and circumstances of the wheel coming off our vehicle. All lugs bolts remained on the axle and the threads were present. I located the wheel and brought it back to our ATV. All evidence pointed to the lug nuts having come off during the ride as the cause. Had this happened during a more technical portion of the ride, it could have easily cause for a roll-over situation and a more complex accident to reconstruct and prove we were not at fault. I will never consider this type of activity in the future unless all terms of agreement can be reviewed in advance.

Had an awesome guide, Enrique! Friendly informative and just let a lose to have a good time! Beautiful run along the beach, off roading was great! Much more fun than I thought it would be.

The tour was awesome!! The staff and guides were extremely friendly! We were right on the beautiful beaches! We will definitely come back!!