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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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New York, United States
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 hours  (approx.)
iconOffered in: English

Operators have paid Viator more to have their experiences featured here

Overview

In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travelers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.
Saved to wishlist!
Professional, local guide with a personal connection to the events of 9/11
Timed Ticket Access to the 911 Museum
Entry to the One World Observatory
English Speaking Guide
Guided visit to 9/11 Memorial and Ground Zero
Gratuities
St. Paul's Chapel , 209 Broadway, New York, NY 10007, USA

Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.

9/11 Memorial Pools , 180 Greenwich St, New York, NY 10007, USA
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • Most travelers can participate
  • This tour/activity will have a maximum of 25 travelers
  • OPERATED BY ExperienceFirst
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policy on staff health & safety is:

  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.

Traveler Photos

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Traveler Tips


  • "Highly recommend this tour to get background information before entering the museum itself" See review

Reviews by Viator travelers.  We perform checks on reviews

Reviews

5.0
star-5
1,493 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 1,493 reviews
star-1
Rushed
James_M
, Aug 2022
We was told to leave the museum. As it was closed. We missed the main attraction in there and wasn't left enough time by this. You should make a warning about the museum closing at 5. The 911 all in one is a waste of money book a tour separately
star-5
Great tour!
Kenneth_D
, Aug 2022
Helene was fantastic! She was funny and knowledgeable and her tour was very informative. We learned a lot more than we would have on our own.
star-5
Best tour
Thomas_J
, Aug 2022
Our tour guide was an awesome young man who had a passion for his job. He shared a lot of great things. Grade A guy!
star-3
My journey to Ground Zero
Romel_B
, Aug 2022
The ground zero tour wasn’t so great. In the other hand, my family enjoyed Memorial Museum and One World Observatory.
icon Response from Host , Aug 2022
Hello, I am sorry to hear you did not enjoy our Ground Zero tour. Can you please email us at info@exp1.com so that we can look into this further.
star-5
Best Tour Guide in NYC- Tim 911 Memorial
Lynda_C
, Aug 2022
Our Tour Guide Tim- he personalized each moment with life stories of so many victims, their families, the businesses who lost so many & the families who survived this massacre We toured the Memorial 4 months ago on our own- we got none of the insight and personalization that Tim shared - more than worth the cost…. I would pay $$ for a video of his tour presentation 👍🏻🇺🇸
star-5
Great tour and loved our guide
Sheila_M
, Aug 2022
We really enjoyed our tour and appreciated our guide sharing her personal experiences. It was very informative and my teens enjoyed it as well
star-5
Good tour
Martha_L
, Aug 2022
Helene, our tour guide was great! She was knowledgeable, personable and charming. Our group was Quite international and spoke to us all.
star-5
Incredible...a must when you visit NYC
milor611
, Aug 2022
Tim the tour guide was great and very informative. He kept everyone engaged the whole time. The views from the top were incredible...so much to see..didn't know where to look first.
star-5
First timer to NY, We...
Venessa_h
, Aug 2022
First timer to NY, We purchased these tickets a whim, walking down Broadway- turns out it was the best part of our long weekend in the city!
star-5
Victory Over Evil
philrob50
, Aug 2022
Hearing first hand about the restoration and rebuilding of ground zero and experiencing the painful calm of the 9/11 Memorial and exploring the 9/11 Museum
star-4
Enlightening
Melanie_R
, Aug 2022
Just seeing the photos and hearing the actual voices of those who reached out to loved ones just before they perished was so surreal.
star-5
Amazing trip
Dalia_A
, Aug 2022
Jolie was our tour guide , she is super friendly and told us everything she knew and she is very helpful :) totally recommend it
star-5
Great experience. Having the guide really added to our enjoyment
Don_L
, Aug 2022
Rob was an excellent guide. He was knowledgeable and was easy to hear. Having all of the tickets for the museum and Tower was wonderful.
star-5
hello Liz we appreciate...
Richard_W
, Aug 2022
hello Liz we appreciate you did good and amazing tour guide we experience and we learn what happened in 9/11 /2001 thanks. a lot
icon Response from Host , Aug 2022
Thank you so much! It's great to hear you enjoyed the tour.
star-4
Good tour guide
Linda_S
, Aug 2022
Excellent tour guide. For the price I was disappointed I had to pay extra for tour in the museum. Not sure it was worth the price for 1 1/2 hr tour and then on your own.
star-5
Not To Be Missed
Sheila_B
, Aug 2022
Every part of this tour was great. Liz guided us thru many aspects of Ground Zero with many stories of that day. After 1 1/2 hours she left us to explore the museum on our own. Spent 3 hours there. The observation deck’s view on a clear blue sky day was incredible.
star-5
Roll Tide Jared
Lundy_W
, Aug 2022
Jared was an amazing tour guide. He was very knowledgeable and energetic. He was very engaged with his group and just really made the whole experience worth it.
star-5
Great guided tour. Very informable.
Anita_B
, Aug 2022
The guided tour was fantastic! The pools where the towers stood was the most touching part of the memorial for me. The care and attention to detail about the placing of the names, etc. was very moving.
star-5
Fantastic
Henry_P
, Jul 2022
Fantastic tour. Tour guide Ray was very knowledgeable, professional and personable. His detailed explanations opened many eyes and gave our fellow tour members a fresh insight into all the details that occurred at the site.
star-5
Great experience, amazing tour!
Kymberly_C
, Jul 2022
Great tour guide! So much information was shared, things I never knew happened on 9/11. Well worth the price!

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