Oxford City and University Walking SMALL GROUP Tour

Hi Helen, Thanks for recommending your tour experience with Birgit on Sunday...and indeed for braving the weather! That was actually only Birgit's second time to guide a tour, so this is most appreciated and encouraging feedback to share. Sincerely, Alasdair

Hi Maike, Thanks for leaving such a super review here for your Oxford tour with us, as led by Peter, who is himself half Ravenclaw and half Oxford university alumni! Sincerely,

Hi Elaine, Thanks for choosing our tour and I am sorry that you found it disappointing. That said, I did immediately email you after your tour and I mentioned that although colleges have been closed since March, we can and will offer you the opportunity to enter a college or to join a whole new tour with us, whenever the colleges may re open. In addition, I want to point out for the benefit of anyone reading this review and my reply that you booked our city & university tour on viator- where it does clearly state the following about closures which have been ongoing since March: A) What makes this tour unique (main description) section: COVID19 NOTICE: B) Then in the section which states Inclusions & Exclusions, we did reiterate the fact that colleges have been closed. This text has since however been changed to reflect the fact that as of Sep 1st, the Divinity school has re opened and thus all our tours are going inside the Divinity school (but still no colleges accessible). C) Near bottom of the website page, there is also a section called Information Travellers Need From You, which states again for third time that: If you have any other constructive criticism of the quality of the tour or of your guide, I apologise for that but your complaint mainly seems to be a frustration that you could not enter inside any colleges and as this fact was communicated three times over in our advertising, that's not something which you should have missed realising when you booked the tour. I do try to update the tour descriptions to be as accurate as possible, as and when any circumstances may change. As such, on Aug 30th, I spent several hours updating all our tours across all platforms such as viator to inform clients of the fact that tours can now as of Sep 1st, enter the Divinity school. On a final note, both myself in communications with all clients and the guides themselves have been trained to inform all our clients since lockdown ended for us on June 15th that although colleges are closed right now to guided tours, we can and we will happily let all our clients rejoin the start of a tour or another whole tour at no charge at all, whenever we get passed this period and when the colleges start re opening again. It's hard to say when this might be but unlikely to be until 2021. In the meantime, our tours are still introducing many of the beautiful colleges but from the outside. Sincerely, Alasdair

Hi Chris, Thanks for leaving such a super recommendation of your tour with us, as led by Laura. Sincerely, Alasdair

Thanks for sharing your review

Hi Jane, Thanks for such a lovely review of your tour led by Monika who as you mentioned is a vwel well educated academic from Poland. Monika also speaks modern and ancient Greek. Sincerely, Alasdair

Glad you loved the tour with Renata. I will let her know now. Sincerely, Alasdair

Thanks for recommending your tour with us. Please note that we do publish any graduation dates in the tour booking 'What you need to know' section or under 'What's excluded' or 'Before you go' sections to forewarn you whenever there are upcoming graduation dates as such dates, there are very few colleges open.

Thanks for sharing your experience!