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Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen

star-4.5129 Reviews
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Playa del Carmen, Mexico
Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon11 to 12 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Overview

Visit ancient ruins, snorkel with sea turtles, and swim in a cenote with this tour. You'll start at Tulum, where you'll explore the town's famous beachfront archaeological site with a professional guide. You'll then make your way to the jungle to swim in a cenote before wrapping your trip up at Akumal Bay, where you'll snorkel with sea turtles.
  • Tulum admission fees are included
  • A boxed lunch will be provided to each participants
  • Snorkeling equipment rentals are included
  • Group sizes limited to 18 travelers
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Tulum Ruins ticket
Use of Snorkeling equipment
Box Lunch with sandwhich, fruit, juice and sweet
Liability insurance
Lunch
Bottled water
Tax Marine 12 USD per person
Photos
Gratuities

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7:00 AM
This tour runs for costumer staying in Hotels from Puerto Morelos City To Dreams Hotel in Tulum Area. From Bahia Petempich to Cancun we dont provide the service. We dont provide pick up service in Tulum City and Tulum Hotel Zone. For costumers staying in Tulum the meeting point is the #TULUM signal on the way to the Tulum ruins, near close to "Tulum Tower", In the archaeological area mall center. The address is AVENIDA YALKU LT 10 FRACCION 3, Av. Tulum, RUINAS, 77760 Tulum, Q.R. Costumers staying in aparments or houses in Playa del Carmen we pick up them in our meeting points in the Down Town. We´ll provide the nearest meeting point to the aparment or house to you the afternoon before to the tour.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 18 travelers
  • OPERATED BY NS Tours Mexico
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the policy on sanitization during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the social distancing policy during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What measures are being taken to ensure staff health & safety during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.

Traveler Photos

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Traveler Tips


  • "Make sure to bring a waterproof camera, you'll want pictures!" See review
  • "While life jackets were required, there was still a lot of exertion." See review
  • "The cave was dark and every 5 people had flashlights but if you suffer from claustrophobia you will be scared." See review

Reviews

4.5
star-4.5
129 Reviews

Reviews by Viator travelers

Showing 1-10 of 129 reviews
star-5
Great Tour!
Rebecca_N
, May 2022
At Tulum, the guides were very informative. He was of Mayan Ancestry. Very interesting. The Cenote swim was great as we were hot from the ruin tour. Then we had lunch which was very good. The turtle swim was great! Huge turtles very close. You have to swim out to them without your fins as the fins scare them. But the snorkel and mask are fine. All places we went you had mandatory life vests for the water. Which are actually helpful for snorkling but not for swimming. Our tour guide was Henrique. He was great!
star-5
Amazing!!
Jessica_V
, May 2022
Amazing experience!! Out tour guy (Herlan) was very nice and had a lot of information to help us understand about Tulum. He was very passionate about what he does and im so happy we ( my friends and I)had him as our tour guy!! I recommend him to everyone. First time in Mexico and i loved it and Tulum was amazing. :)
star-4
Great guide
Lisa_W
, May 2022
Rhett was a fun and knowledgeable guide. We never felt rushed and always felt safe. Would definitely recommend.
star-5
An amazing and worthwhile excursion!!
Hassan_A
, May 2022
We really enjoyed our excursion. It was seriously worth it and I highly recommend it! We started off at the Mayan ruins in Tulum and loved hearing about the history. Then we went to the beach at Tulum to snorkel. We saw turtles, sting rays, and more. A very fun and unique experience. We had two our guides at the beach site that joined us in the water to guide us and warn us for any sharks, haha. We actually were hoping to see a baby shark (there are no big sharks). Then we had an AWESOME lunch at a local restaurant on our way to the last stop. I love getting food in a non-tourist trap. The lunch is included in your purchase. It was a buffet and very good and I had the best mango margarita of my life!! Last, we went to the cenote which we were so happy to do at the end. The water is so refreshing. We were lucky to have a really great, kind, and knowledgeable tour guide, HERLAN!!! He really made the day trip worth it and he is so kind! The driver of our shuttle, Allen, kept us safe and watched over our belongings. Please try out this excursion!!!
star-3
Great until it was time for snorkeling
Jamie_B
, May 2022
Everything was great at the ruins we had very nice tour guides. The lunch buffet with the blessing before it was beautiful and we were so appreciative of the warm hospitality. The Cenote was more beautiful in person than could be imagined. Truly a bucket list experience. However when we got to Akumal beach the snorkeling instructor was very rude and had a nasty attitude. She accused me of kicking a sea turtle and accused the other person of touching the turtle which was absolutely false. She then cut the tour short and made everyone leave. To make matters worse she humiliated me in front of the entire group by telling them that we have to leave because I kicked a turtle. Who in their right mind would purposely kick any animal. She acted as if I had done something to her from the very beginning when I needed to use the safety tube since I am not a strong swimmer. Being humiliated publicly is not ok and it was unfair. I would never book this again considering the staff just made excuses for her behavior. I deserved an apology and the entire group agreed that it was insane and unfair. I have an assumption about why I was singled out but I don’t need to write that here.
star-4
Amazing and definitely recommend
Maria_C
, May 2022
Myself and 2 daughters (17 & 23) went on this tour. We were picked up at 7:10. Took us to another store to check in and pay the $12 tax pp. then we went on the bus and we were given a sac lunch/breakfast- sandwich, fruit bar, juice box. We went on our way to Tulum ruins. Our guide, Rhett, was very informative. Spent about 30 min explaining and giving history. He gave us about 30 min of free time to wander about. We were given water, which was good because it was very hot. From there we went to the cenote which was absolutely amazing. We spent 1 hour there. After cenote we went to a buffet style lunch. Drinks were not included so bring extra cash. There is also a store there. From there we went to Akumal beach and went snorkeling with 2 guides. It was awesome. We saw turtles, sting rays, squid, coral, and lots of fish. Super cool. We spent an hour in the water. After that we went to a store where they have glass blowers and did chocolate and tequila tasting!! That was an extra bonus and super fun. Loved it. The day overall was spectacular and I Will remember it forever. Only reason I didn’t give 5 stars was it took a while to get going in the morning and my seat on the van was not comfortable and felt cramped. We were a total group of 12 so size of the group was nice. Everyone was friendly and we were able to chat at lunch. We were dropped off at our hotels. Overall expect to be gone all day. Total time was about 11 hours.
1 traveler found this review helpful
star-5
Amazing!!!
Travis_L
, Apr 2022
Tulum is amazing!! Words cannot describe its beauty and wonder!! Tulum and Chichen Itza are both must sees without a doubt!!
star-5
Mundu and the excursion was great
Christian_W
, Apr 2022
Mundo was a great Guide. Explizity at Tulum! Form pick up at the Hotel to snorkling with the turtles everything was great.
star-3
Good excursion with some things to improve. We didn’t like swimming with turtles
paloma_t
, Apr 2022
Good experience to get to know the area. Tulum was beautiful, but it was too hot that day and we couldn’t enjoy it as much as we wanted. We didn’t have either enough time to explore, they only gave us 20 minutes which is not enough. The cenote was one of my favourite experiences, so fun!! Jumping from almost 7 meters height! I didn’t quite like swimming with turtles, it’s too crowed, too many people on the water at the same time, surrounding the poor turtles. It feels like a zoo underwater. I felt overwhelmed by this… the staff tried to control everything, but the amount of people the received is way too high. They need to cut these numbers. The staff was very friendly! Another thing is that they asked us to meet at 7am and we didn’t leave until almost 9am.
star-4
Average, but still recommend
Jeremiah_G
, Apr 2022
This was a great adventure. I will say the other reviews are correct - it says the $12 fee in included, but they will say it is not and will likely ask for it. Be sure to have extra cash! The actual turtle snorkeling might not be the best for those who do not swim well or are afraid of longer distance swimming. The ruins were great, but would have loved to have been able to see them all!

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