Hot Air Balloon Flight Over Tuscany from Siena

Wonderful experience. well and professionally cared for by a family business who really know what service is and will do everything they can to help you in case of unforeseen circumstances.

We were VERY VERY disappointed in the company. While we were in Italy (specifically on a Tram going from the Florence train station to the Florence airport), my husband's wallet was pickpocketed so we lost his credit cards and his license from US. Our plans were to pick up our car at Florence Airport and then drive to Volterra where we were staying. Our plans were to drive to Siena the following morning for our hot air balloon ride. Since, we were not able to rent a car (since we were robbed) we could only rely on the bus service from Volterra to Siena. Unfortunately, none ran that early (I did make a mistake at first and thought time to be there was 8:00 am and it was 7:00am) but, besides that - we had NO way to get there that morning. Again... we were robbed that day. I explained the whole situation to the Hot Air Balloon Company and while they did offer to let us come the next day - they did NOT offer at least ANY portion of a refund. I understand that we needed to cancel 24 hours before like the ticket said but... this was a special circumstance. We were celebrating our 25th anniversary and the balloon ride was to be the highlight of our trip (since that was the theme of our wedding). It was sad enough, having to miss it but, to not be able to get at least a small portion of our HUGE cost... that just made it even worst. We were very disappointed and would love if Viator could return some of our money.. I assume you want to be a company who understands situations that happen. If Viator could do something about this, that would be great. If not, that is very sad and a big disappointment. I really don't want to tell people about this situation as the other booking we made were good but, I want to be sure that my friends and family know about this so it doesn't happen to them. I also have quite a large private social media group that I was hoping to not have to tell but, again.. I want to let them know that there was no understanding or sympathy given by the company which translates into no customer service. Again, very very very disappointing... I hope someone can make this better.

Had a great experience. A little pricey but worth it. Booked online, received immediate response. Launch site was easy to find. Our pilot was friendly and experienced. Even the breakfast afterward was enjoyable while they packed up the balloon. Would definitely go again.

We contracted via Viator for a 10AM balloon ride. Received notice at 6:05AM we were a no-show. No where did Viator tell us of a possible time change. In fact, the vendor never offered a 10AM ride, fault Viator. We did receive the expected departure location email from the Balloon-team 20-hrs prior to the balloon departure. Buried within one paragraph was a reference to 6AM. We did not contract for 10AM nor were we told to look for a time-change not to mention we were only indirectly noticed after Viators 24-cancellation. Nonetheless, Viator extended no refund . When you make a mistake 10AM vs 6AM, take responsibility and do right by your customers.

Best to use the transport provided by the company. Our first trip cancelled due to winds and we had to figure out new transport (the company was very helpful). The ride was amazing! A highlight for sure! Not for people who fear heights or can't tolerate some jostle at landing.

Our balloon ride was AWESOME. We got to watch the process of inflating the balloon before the ride. The staff was friendly and very helpful. The pilot answered all the questions that were asked. The other passengers were great and we all had a great time. The time after the ride chatting with the staff and others made the ride a completly AWESOME ride. Would take this balloon ride again in a minute!!!

Our hot air balloon ride over Tuscany was superb. This treat was in honor of my husband's 56th birthday, and it was a once-in-a-lifetime experience. Our balloon commander was Guido, and his English translator was Oliver. They gave us what looked to be an effortlessly smooth flight over one of the most spectacular places on earth. Afterwards, there was a surprise grapefruit mimosa and light Italian breakfast provided--it was an extra kiss of wonder to end a spectacular morning! We spent an hour on this ride slightly over, and we flew up 3,000 feet in the air--simply stunning! Our landing was smooth, and though I thought I'd experience anxiety at being so high up, there was none. My husband, 12 year-old daughter, and I were in Heaven. You HAVE to do this! : Thank you so much! 333

Amazing experience! Had a great time with a very experienced team Italian Hot Air Balloon champions, the flight was exceptional - alternating between high and low level flying. Also flew within range of 2 other balloons which made for even better photos. Would definitely recommend.

Absolutely gorgeous trip with the friendliest people !! Great experience!

TRULY AWESOME!!! First off, i booked this for part of my wifes birthday surprise and a surprise it most certainly was! Pascal and his family who run the course made every bit of effort to make the trip relaxing enjoyable and really great fun! WE travelled up to approx 1600 ft but its such a smooth ride you dont even realise it! sailing through the valleys and seeing tuscany from a different perspective was incredible. The landing finished with a champagne breakfast and this was will all local foods and beverages. We loved it!